Technology Support Services
Main Campus: J-2048

IT Support Hours:
Monday - Friday: 7:00am - 10:00pm

Student 24/7 Tech Support Hotline:
(866) 281-3638

Staff Technical Support:
(815) 280-2222 or dial 2222 from any campus phone.

https://support.jjc.edu  (on campus only)

FAQ

Office 365

+ What is Office 365?

+ Student Email bonus programs

+ Why can't I have both an Office 365 Home Premium subscription and an JJC Office 365 subscription?

+ Will my e-mail address change with Office 365?

+ Will the Office 365 mail service work at off-campus locations?

+ What is my password?

+ I'm having problems installing the office programs on my home devices

+ Microsoft Office Mobile for iPhone Help

+ Can I check my email using my mobile phone?

+ What is the difference between eResources and e-mail?

+ Who can access 365?

+ Will my e-mail address change with Office 365?

+ Will the Office 365 mail service work at off-campus locations?

+ What browsers can I use?


Your Account Information

+ How can I find out my user name of the Office 365 Email account or my password?

+ How do I check my email?

+ When does an Office 365 email account get deleted?

+ If a student account becomes dormant, do new email messages still get received?


Using the Account

+ Can students forward their e-mail out of Windows Live into another account?

+ How much email storage space is provided?

+ What is the maximum size for a message (including attachments)?

+ What is the maximum number of emails I can send per day?

+ How can I use mail clients, such as Thunderbird and Outlook, with Microsoft Office 365?

+ Does student email include calendar and contact management?

+ How do I get alerts on my cell phone?


Spam Management

+ How does student email handle spam?

+ Do I have the ability to control anti-spam options, for example, training the system what is spam?

+ Can I "trust" or "block" an email address directly from the webmail interface?

+ What is the Clutter folder in my email?


Advertising and Marketing Policies

+ Will I receive advertising on my @stu.jjc.edu e-mail account?

+ What are key advertising and marketing points for Office 365?

+ What is Microsoft's creative acceptance policy for Banner Ads?

+ Does Microsoft share or sell student/alumni contact information with third parties?

+ Is there a marketing signature attached to e-mails sent from Office 365?

+ Does Microsoft scan e-mail content to deliver ads?


Remote Desktop Connection


Login / eResources

Tech Support Hotline, (866) 281-3638

+ I forgot my username / password. How do I get my account info?

+ I know my password, why is it not working?

+ What is my student profile and how do I change it?

+ What is eResources?

+ What is the difference between eResources and e-mail?

+ What's my eResources login, and how do I get a password?

+ Where do I get my login?

+ How do I change my password for eResources?

+ How do I get into my email when not on campus?

+ Can I use eResources if I have student restrictions?